If you notice duplicate users in the system, you can easily merge them using the "Merge duplicates" feature.
Follow the steps below:
- Remove any filters
Before you begin, make sure there are no active filters in your contact list. This ensures you can see all users and do not miss any potential duplicates. - Criteria for merging users
• The users must have the same name
• The users must have the same role - Select the users to be merged
Hold down CTRL (Cmd on a Mac) and click on the users you want to merge.
Note: The first user you select will be the primary user—meaning the other users will be combined into this one. - Choose "Merge duplicates"
Once the users are selected, right-click and select "Merge duplicates".
Click on this option to complete the merging process.