In ExorLive, you can easily communicate with your contacts via message or email. Your contacts will receive the messages you send, through ExorLive, directly in their app, in the form of a direct message.

See how it works:

Overview of messages

Under statistics or the messages icon, you get an overview of communication between instructor and athlete.

1. Tap the Statistics tab or the Message icon at the top in the upper corner.

2. Select the type of report - Messages. You can choose to filter on "All" or "Unread". When you select "All", all messages are displayed. If you select "Unread", you will only see those you have not read.

If you have not selected a contact under "Statistics for", statistics for all your contacts will be displayed. When one contact is selected - messages are displayed only for the selected contact.

Icon description:

New message - Message from the athlete that has not been read by the instructor.

Message - Received message Read by an instructor.

Message sent - You have replied to the message to the customer

Read or Unread - Can be read or not read by a customer.

 

More ways to write to your contact:

 Option 1: 

1. Go to the message icon
2. Click on "new message"
3. Select the contact you wish to send a message to. Here you can see if the contact has access to the training app ExorLive Go and can read your message directly in the app, or if you should send an invitation to the app so that the contact can read it there.
4. Now all you have to do is write your message to the contact and click on send.

 

 Option 2: 

1. Click on contacts at the top of the page 
2. Find the contact you want to send the message to, and click on the message icon on the same line 

Option 3: 

1. Click on "program" at the top of the page 
2. Select the contact you want to send a message to 
3. Click on the message icon 

Option 4: 

1. Click on the message icon in the right corner 
2. Select the contact you want to send a message to 
3. Click on the contact 
4. Click on the “ellipsis symbol” (…) 
5. Click on "send message" 

You will then be sent to a dialog box and where you can write a message. You can also see that the message is sent via e-mail, and the contact receives this message directly in the chat function in the app.

 

When you have sent a message, a notification will appear in the app for the athlete.

 

Send a message to multiple practitioners at the same time

To send a message to multiple practitioners at once, follow these steps:

1. Click on the message icon in the upper right corner.
2. Make sure you have selected "My Contacts." You can do this here.
3. Click on "New Message".
4. Select which contacts you want to send the message to and click OK. Note that you can only select contacts that have access to ExorLive Go.
5. Now you can see which contacts you have selected. You can also delete a contact you have selected or select more. Then just write your desired message and click "Send." The selected contacts will receive your message in the ExorLive Go training app.