Safety in ExorLive Video Meeting

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Video Meeting in ExorLive

ExorLive Video Meeting is the solution for you who want to follow up your clients at a distance. With ExorLive Video Meeting, you can guide and adjust your client’s exercise program over video, while you talk and see each other. In addition, you can share your screen and chat live. In the first version you will be able to have a one-on-one conversation.


A video meeting in ExorLive meets the GDPR rules for personally sensitive information. Video meetings can be conducted if caregivers and personal data assistants takes safety measures. The rules can be found in GDPR, the Patient Data Act and the regulations of the National Board of Health and Welfare.

Short summary of our solution:

  • ExorLive Video Meeting has end-to-end encryption.
  • The solution supports one-on-one video meeting, and participants in the meeting are always identified through ExorLive's authentication system.
  • In a one-on-one meeting, neither instructor nor client can add multiple participants to the meeting.
  • It is always visible who is participating in the meeting.
  • The solution does not record the Video Meeting as default setting.
  • ExorLive undertakes to comply with the requirements as a data processor. 
  • ExorLive does not share personal data about video conferencing with third parties.
  • The solution protects the privacy of the parties in a simple and good way.
  • The solution only provides access to personal data that the parties already have access to.
  • The video meeting is created when the meeting starts.
  • The video meeting ends as quickly as the invitee closes the meeting. After this, the video meeting is disabled and can no longer be used.
  • The age limit is 16 years.


Practical advice for health professionals using video meeting in ExorLive

Video and distance meetings streamline and facilitate work for organizations by offering alternative ways to meet remotely.

A summary of practical advice on video meetings made by the Governments and Unions in Scandinavia can be used as a good reference: 

The National Board of Health in Sweden recommends remote care. We share some resource links from Norway and Denmark:

The Directorate for e-Health in Norway has created a guide with the most important thing that you as a practitioner need to know when to use video - including tips on organizing work life and the office, as well as frameworks for good video calls and privacy. Read more about this here.

National Welfare Technology at the Municipal Sector Organization in Norway,, has also created a quick guide for you who have been commissioned to introduce video communication in healthcare. Read more about this here.

Danish Physiotherapists have made a temporary agreement regarding individual video and telephone consultation (telemedicine) with health insurance reimbursement, starting from 25 March 2020. Here you will also find a number of tips, how to get a good video consultation as a healthcare professional. Read more about this here.


Patients / members and others who use video meeting in ExorLive

Requirements to use video meeting in ExorLive:

  • Computer / mobile equipment with webcam and microphone.
  • Headphones (possibly speakers, then you should sit in a place where no one else can hear you).
  • Make sure both camera, microphone and speakers work.
  • Access to Internet.
  • In some cases, you will need an email address where you can receive a notice that there is a message for you in ExorLive. You then log into ExorLive Go and see your invitation to the video conference.

What to think about before a video meeting


  • Make sure you are sitting where confidential information cannot be heard by others you do not want to hear. We are aware that quarantine and isolation situations together with others can make it difficult to achieve this.
  • Be prepared that you may need to identify yourself by holding photo ID in front of the camera. You can also ask your health care provider to identify you in the same way.